Privacy Policy

Ekomo Impex Ltd., the official representative of Allgrill.de in Bulgaria, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit and shop at our online store.

1) Data Controller

• Company name: ECOMO IMPEX Ltd.
• Registered office: Nikolay Haytov 12 St. Sofia, 1113 Bulgaria
• Company ID / VAT: BG204571105
• Email: info@ecomoimpex.com

2) Data We Collect

We may collect the following categories of personal data:

• Identity data: name, company name (if applicable), username.
• Contact data: billing and delivery address, phone number, email address.
• Order data: products ordered, order history, payment information (processed via secure third parties, we do not store full card details).
• Technical data: IP address, browser type, device, cookies, and usage data for analytics.
• Communication data: messages sent to our support team (via email, forms, or phone).

3) Purpose and Legal Basis of Processing

We process your personal data for the following purposes:

• Contract performance: to process and deliver your orders, payments, and returns.
• Legal obligations: to comply with tax, accounting, and consumer protection laws.
• Legitimate interests: to improve our services, prevent fraud, and secure our website.
• Consent: for newsletters, promotions, or cookies that are not strictly necessary.

4) Data Sharing

We may share your personal data with:

• Courier and logistics partners (for delivery of goods).
• Payment service providers and banks (for payment processing).
• IT and hosting providers (for secure operation of our website).
• Public authorities where required by law.

We do not sell your personal data to third parties.

5) Data Storage & Retention

• Order and invoice data: retained for 10 years to comply with Bulgarian accounting and tax law.
• Customer account data: stored as long as the account is active; deleted upon request.
• Newsletter subscription data: stored until you unsubscribe.
• Cookies/analytics data: see section 7 below.

6) Your Rights (under GDPR)

You have the following rights regarding your personal data:

• Right to access (Art. 15 GDPR).
• Right to rectification (Art. 16 GDPR).
• Right to erasure ("right to be forgotten", Art. 17 GDPR).
• Right to restriction of processing (Art. 18 GDPR).
• Right to data portability (Art. 20 GDPR).
• Right to object to processing (Art. 21 GDPR).
• Right to withdraw consent at any time (Art. 7 GDPR).
• Right to lodge a complaint with the Bulgarian Data Protection Commission (www.cpdp.bg).

7) Cookies & Tracking

• Our website uses cookies to ensure functionality, enhance your shopping experience, and analyze traffic.
• You can manage or disable cookies through your browser settings.
• Some cookies are strictly necessary for the operation of the online shop and cannot be disabled.

8) Security

We implement appropriate technical and organizational measures (encryption, secure servers, restricted access) to protect your personal data against unauthorized access, alteration, or loss.

9) International Transfers

Your data is generally processed within the European Union. If service providers transfer data outside the EU/EEA, such transfers will only take place with adequate safeguards (e.g., EU Standard Contractual Clauses).

10) Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update.

11) Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

• Company name: ECOMO IMPEX Ltd.
• Registered office: Nikolay Haytov 12 St. Sofia, 1113 Bulgaria
• Company ID / VAT: BG204571105
• Email: info@ecomoimpex.com