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Warranty & Service

All products purchased from ECOMO IMPEX Ltd., the official representative of Allgrill.de in Bulgaria, are covered by the applicable legal guarantee as well as any manufacturer’s warranty provided with the product.

1) Legal Guarantee (Statutory Warranty)

  • As required by EU and Bulgarian law, all consumer goods are covered by a 2-year legal guarantee against defects in materials or workmanship.
  • If a product does not conform to the contract (is defective, damaged, or not as described), you are entitled to request a repair, replacement, or refund.
  • The statutory guarantee starts from the date of delivery of the goods.

2) Manufacturer’s Warranty

  • Many Allgrill products include an additional manufacturer’s warranty. The terms (coverage period, scope, exclusions) are provided in the documentation supplied with the product.
  • The manufacturer’s warranty is in addition to your statutory rights, not a replacement of them.

3) Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear (e.g., grates, burners, seals, ignition parts).
  • Consumables and accessories.
  • Damage due to misuse, improper installation, modification, lack of maintenance, or use with non-approved fuels/gas.
  • Damage caused by accidents, fire, water, or force majeure.

4) How to Make a Warranty Claim

  1. Contact our service team:
  2. Provide:
    • Proof of purchase (invoice or receipt).
    • Product model and serial number (if available).
    • A clear description of the defect, including photos or video if possible.
  3. Our team will assess the issue and inform you about the next steps (repair, replacement, or return).

5) Service & Spare Parts

  • We maintain stock of original Allgrill spare parts and accessories.
  • Our service team can provide advice on installation, maintenance, and safe use of your grill.
  • Repairs outside of warranty are available at cost, including parts and labor.

6) Turnaround Time

  • Warranty claims will be handled within a reasonable time, usually within 30 days as required by Bulgarian law.
  • In urgent cases, we will do our best to provide a temporary solution until the repair or replacement is complete.

7) Contact

For warranty service, spare parts, or maintenance advice, please contact:

  • ECOMO IMPEX Ltd.
  • Email: info@ecomoimpex.com
  • Address: Nikolay Haytov 12 St. Sofia, 1113 Bulgaria